Residential Propane: Your CSRs Are Your Front Line

Customers frequently call with concerns about propane costs, delivery schedules, or why they can't switch to natural gas. Your Customer Service Representatives (CSRs) are on the front lines, managing these conversations daily. Understanding the core drivers behind these questions—and having ready answers—is crucial for retaining business and keeping the phone lines from melting down, especially during peak demand or commodity price swings.